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Japan V5s Plus
FAQs
Note for unable to connect to the app：
1.Please check that the app version matches the region version
（1）Turn the machine over, remove the dust box, and check the MAC ID number on the label
（2）North America corresponds to US version：US Region or ALIGW Region
2.Check if the machine is bound by someone else's mobile app
（1）You can log in to the original account to unbind. (Refer to the instructions for use)
（2）Re-networking can force unbundling
（3）Contact the after-sales service, and provide the serial number and registered email address at the same time
3.The machine is not connected to the network
（1）Check whether the distribution network model you selected in the app is consistent with the actual model.
（2）WIFI password must be entered correctly
（3）Cannot use 5G WIFI signal
（4）Check if the router is blacklisted
（5）It is not recommended to use corporate WIFI or public WIFI
4. The phone can't find the machine's hotspot Robot_XXXXX
（1）Check the hotspot name of the machine Robot_XXXX or adh_XXX
（2）Please confirm that your distribution network operation steps are correct. After booting, you need to wait 30 seconds, and then press and hold the button for more than 5 seconds to configure the network.(It is not recommended to distribute the network in or around the charging base)
（3）Try again after shutdown and restart
（1）Turn the machine over, remove the dust box, and check the MAC ID number on the label
（2）North America corresponds to US version：US Region or ALIGW Region
2.Check if the machine is bound by someone else's mobile app
（1）You can log in to the original account to unbind. (Refer to the instructions for use)
（2）Re-networking can force unbundling
（3）Contact the after-sales service, and provide the serial number and registered email address at the same time
3.The machine is not connected to the network
（1）Check whether the distribution network model you selected in the app is consistent with the actual model.
（2）WIFI password must be entered correctly
（3）Cannot use 5G WIFI signal
（4）Check if the router is blacklisted
（5）It is not recommended to use corporate WIFI or public WIFI
4. The phone can't find the machine's hotspot Robot_XXXXX
（1）Check the hotspot name of the machine Robot_XXXX or adh_XXX
（2）Please confirm that your distribution network operation steps are correct. After booting, you need to wait 30 seconds, and then press and hold the button for more than 5 seconds to configure the network.(It is not recommended to distribute the network in or around the charging base)
（3）Try again after shutdown and restart
The robot has returned to its charging dock for recharge during the scheduled time.
Will it resume to work after recharge or until the next scheduled cycle?The robot responds to scheduled cleaning once a day only. After recharge,it will start working automatically when the next schedule comes. If you need the robot to clean now, send a command with the remote control.
Will the robot keep cleaning until the scheduled cycle finishes?
Yes, the vacuum will keep cleaning unless you press PAUSE or its battery level is low and it returns to the charging base.
Can the robot clean water spots in the kitchen or bathroom?
The robot must not be used on the wet floors. Vacuuming liquids will damage the robot.
Do I need to maintain the robot?
You need to clean and maintain the robot regularly – clean dusty cliff sensors and remove hair and debris in the side brushes and wheels.Do not squeeze or press the high-performance filter. It must not be washed with water. Tab the filter to any remove dust.
Can I leave the robot on the charging dock if I'm not using it for some time?
Yes. After the robot is fully charged, it will enter trickle charging to compensate self-discharge in the battery and avoid overcharge. Do not allow children to charge the robot. Turn off the power switch if it will not be used for a long time.
Why can't the robot go back to the charging dock for recharge?
Make sure there is about 1 meter of unblocked space on both sides and about 2 meters in front of the charging dock. To avoid disturbing trickle charging, do not put the charging dock near high wattage appliances such as a television or refrigerator.
Why doesn’t the robot work at the scheduled cleaning time?
1. The power switch on the robot is turned off.
2. The battery is low.
3. The schedule was not saved in the robot properly. Read the user manual for instructions on how to schedule or visit our How-To Video Tutorials.
4. After a schedule is set, keep the power switch on the robot on. The preset schedule will be canceled if the power switch is turned off or the robot’s battery runs completely out.
2. The battery is low.
3. The schedule was not saved in the robot properly. Read the user manual for instructions on how to schedule or visit our How-To Video Tutorials.
4. After a schedule is set, keep the power switch on the robot on. The preset schedule will be canceled if the power switch is turned off or the robot’s battery runs completely out.
What if the robot moves backwards and circles around?
1. Clean the cliff sensors with a dry cloth or cotton swab.
2. Clean the side wheels.
3. Check if the bumper is out all the way. Loosen the screws along the front bumper and tap to restore it to the original position. If necessary, remove the front bumper, clean and reinstall (make sure not to make screws too tight).
2. Clean the side wheels.
3. Check if the bumper is out all the way. Loosen the screws along the front bumper and tap to restore it to the original position. If necessary, remove the front bumper, clean and reinstall (make sure not to make screws too tight).
Why does the robot make more noise and clean less efficiently than before?
The robot needs to be maintained regularly. Follow these steps to remove debris from the robot:
1. Turn off the power switch. Remove and empty the dustbin.
2. Clean the primary and high-performance filters.
3. Clean the suction passage if it is stuck.
4. Remove and clean the side brushes.
1. Turn off the power switch. Remove and empty the dustbin.
2. Clean the primary and high-performance filters.
3. Clean the suction passage if it is stuck.
4. Remove and clean the side brushes.
Why does the robot fall down stairs occasionally even if it is equipped with an anti-fall system?
1. If the carpet extends beyond the steps, the robot will consider it as a carpeted floor and continue cleaning, causing it to fall down the stairs.
2. If the cliff sensors are dusty it can block the sensors view. Clean the cliff sensors.
3. Some flooring is reflective. This will impact the function of the floor detectors. Add barriers to prevent falls.
2. If the cliff sensors are dusty it can block the sensors view. Clean the cliff sensors.
3. Some flooring is reflective. This will impact the function of the floor detectors. Add barriers to prevent falls.
The robot cleans well but doesn't work as long as before.
1. The battery will lose power if the robot is in standby for too long. Fully charge the robot before using it again.
2. If the robot is shutting down and giving an error message; this is not the battery. Count the number of beeps and look in your manual for the meaning of the error message or contact support.
3. Reactivate the battery if the robot has not been used for a long time: put the robot on the charging base and charge for 3 minutes, then pull off. Repeat this 3 times before charging it for 3-5 hours as usual.
4. When the battery reaches its end of life, it will shorten the robot’s working time. Please replace the battery to maintain normal performance.
2. If the robot is shutting down and giving an error message; this is not the battery. Count the number of beeps and look in your manual for the meaning of the error message or contact support.
3. Reactivate the battery if the robot has not been used for a long time: put the robot on the charging base and charge for 3 minutes, then pull off. Repeat this 3 times before charging it for 3-5 hours as usual.
4. When the battery reaches its end of life, it will shorten the robot’s working time. Please replace the battery to maintain normal performance.
Why can’t the robot be recharged?
1.Make sure the power switch on the side of the robot is turned on.
2.Make sure the adapter and charging base are connected to power, the green light on top of the base should be lit.
3.Check if the charging pins are in contact with the robot.
4.Try charging the robot directly with the adapter into the side of the robot.
5.Check if the battery in the robot is properly installed.
2.Make sure the adapter and charging base are connected to power, the green light on top of the base should be lit.
3.Check if the charging pins are in contact with the robot.
4.Try charging the robot directly with the adapter into the side of the robot.
5.Check if the battery in the robot is properly installed.
The robot occasionally roams around and returns to the charging dock when it is in standby mode.
The robot will return to its charging dock under two circumstances:
1) Its voltage is unstable;
2) It has received disrupted signals.
1) Its voltage is unstable;
2) It has received disrupted signals.
What should I do if the robot accidentally sucks in liquids?
Turn off the power switch immediately. Dry the dustbin, primary filters and suction passage. Replace the high-performance filter. Reinstall the parts after they are dry and turn on the robot again.
The remote control doesn’t work.
1. The transmission range of the remote control is 4 meters. Signals weaken outside this range.
2. The battery of the remote control is low. Replace the batteries.
3. The battery of the robot is low. Recharge the robot.
4. The infrared transmitter of the remote control or the robot’s receiver are dirty. Clean them with a dry cloth.
5. The robot is too close to the charging base or there is signal interference from other infrared devices near the remote control.
2. The battery of the remote control is low. Replace the batteries.
3. The battery of the robot is low. Recharge the robot.
4. The infrared transmitter of the remote control or the robot’s receiver are dirty. Clean them with a dry cloth.
5. The robot is too close to the charging base or there is signal interference from other infrared devices near the remote control.
The robot beeps on the charging dock.
1. Turn on the power switch;
2. Make sure you are using a factory authorized adapter;
3. The charging pins are dirty causing improper connection. Clean the charging pins on the robot and charging dock.
2. Make sure you are using a factory authorized adapter;
3. The charging pins are dirty causing improper connection. Clean the charging pins on the robot and charging dock.
The robot is cleaning around a small area and randomly changing its direction.
The black and white nose wheel of the robot is stuck or needs to be cleaned. Cleaning steps are as follows:
1. Pull firmly on the nose wheel to remove the whole assembly.
2. Remove any debris inside the wheel cavity.
3. Spin the wheel by hand. If rotation is restricted,remove the wheel from its housing andpush firmly to remove the axle to clean any debris or hair wrapped around it.
4. Reinstall all parts when everything has been cleaned.
1. Pull firmly on the nose wheel to remove the whole assembly.
2. Remove any debris inside the wheel cavity.
3. Spin the wheel by hand. If rotation is restricted,remove the wheel from its housing andpush firmly to remove the axle to clean any debris or hair wrapped around it.
4. Reinstall all parts when everything has been cleaned.
The noise level has clearly increased.
1. Clean the suction passage if it is clogged with debris.
2. Check if the side brushes are loose.
3. The dustbin is full or the high-performance filter was washed with water. Empty the dustbin and replace the high-performance filter.
4. Noise level increases when the robot is in MAX mode.
2. Check if the side brushes are loose.
3. The dustbin is full or the high-performance filter was washed with water. Empty the dustbin and replace the high-performance filter.
4. Noise level increases when the robot is in MAX mode.
The robot only cleans for a short period.
1.The battery will lose power if the robot is in standby for too long. Fully charge the robot before using it again.
2.If the robot is shutting down and giving an error message; this is not the battery. Count the number of beeps and look in your manual for the meaning of the error message or contact support.
3.Reactivate the battery if the robot has not been used for a long time: put the robot on the charging base and charge for 3 minutes, then pull off. Repeat this 3 times before charging it for 3-5 hours as usual.
4.When the battery reaches its end of life, it will shorten the robot's working time. Please replace the battery to maintain normal performance.
2.If the robot is shutting down and giving an error message; this is not the battery. Count the number of beeps and look in your manual for the meaning of the error message or contact support.
3.Reactivate the battery if the robot has not been used for a long time: put the robot on the charging base and charge for 3 minutes, then pull off. Repeat this 3 times before charging it for 3-5 hours as usual.
4.When the battery reaches its end of life, it will shorten the robot's working time. Please replace the battery to maintain normal performance.
Why doesn’t the robot clean around the charging dock?
This is a default configuration to prevent the robot from running into the charging dock or wires which may disturb its recharge cycle.
The robot isn’t connected to the charging dock for recharge.
1.Clean the charging pins on the robot and the charging dock if they are dirty. Try to recharge the robot again.
2.Press the Home button on the remote to let the robot dock itself instead of placing the robot on the dock yourself.
2.Press the Home button on the remote to let the robot dock itself instead of placing the robot on the dock yourself.
The robot is circling around a small area.
The side wheels may be jammed by debris. If cleaning the wheels doesn’t help, contact our customer service representatives. Please pay attention to the number of beeps in the error message when the robot shuts down.
The side wheels slip or are not rotating while the robot is cleaning.
1. There is liquid on the floor. The slip is caused by reduced friction between the side wheels and the floor.
2. The mop cloth holder has loosened during cleaning and causes too much friction with the floor. Remove the mop cloth holder.
2. The mop cloth holder has loosened during cleaning and causes too much friction with the floor. Remove the mop cloth holder.
The robot has missed or repeated cleaning some areas.
1. The robot will automatically clean the areas that it has missed. Do not move it or block its cleaning route.
2. Because every home setting is different, spatial analysis discrepancy may happen. If the robot hasn’t covered some areas, put it in another spot manually and restart the cleaning cycle.
3. Before using the robot, clear excessive objects on the floor that may block its cleaning path (e.g. cables, slippers, upright fan). The robot cannot clean narrow spaces which are smaller than itself. Rearrange the furniture and settings for better cleaning results.
2. Because every home setting is different, spatial analysis discrepancy may happen. If the robot hasn’t covered some areas, put it in another spot manually and restart the cleaning cycle.
3. Before using the robot, clear excessive objects on the floor that may block its cleaning path (e.g. cables, slippers, upright fan). The robot cannot clean narrow spaces which are smaller than itself. Rearrange the furniture and settings for better cleaning results.
The side brushes are not working or rotating very slowly.
1. The robot’s battery is low and has entered into search mode for the charging base. The robot's side brushes and wheels will move slower in this mode.
2. Side brushes are jammed by debris. Remove and clean them.
2. Side brushes are jammed by debris. Remove and clean them.
The signal light on top of the robot is off after the robot has idled for some time.
To save energy, the robot will enter sleep mode after idling for a certain period of time. To reactive the robot, press the “CLEAN” or “AUTO” button.
Can I charge the robot with the water tank in it?
Water tank must be removed before charging. This may cause damages to the robot and the charging base.
The robot makes pulsing noise while it’s mopping.
That is the noise from the air pump. Please push down the water tank to align the valve on the water tank to the air pump.
Can I put detergents into the water tank?
Detergents are not recommended. Detergent residuals may block the outlets of the tank, preventing water flow.
The robot isn't mopping the floor properly.
The mop cloth holder may be installed improperly. Press in the middle of the holder and you should hear a click and the holder should be level.
Why doesn’t the robot react after I press AUTO or CLEAN on the robot/remote control?
1. Make sure the power switch on the side (bottom on V5s Plus) of the robot is turned on.
2. Check the battery level of the robot and fully charge it.
2. Check the battery level of the robot and fully charge it.