Product support

V7s Pro
  • Why does the robot spin?

    1.Check whether edge wheels are stuck by foreign bodies or not, which cause edge wheels do not rotate.

    2.Slightly tap the bumper to see if it can do bounce back and forth freely. if not, that is machine malfunction

    3.The machine turns around under spot cleaning mode.

    4.Check whether the 3 cliff sensors can work fine, ensure the sensors lighting (when the robot is oncan be seen from phone camera. 



  • The bumper get stuck.

    Slightly tap the bumper to see if it can do bounce back and forth freely. if not, that is machine malfunction

  • Why has the noise level of the robot increased?

    Turn off the power switch, take out of the dust box and clean off debris, with the bottom upwards.

    1.Check whether the side brush mouth is blocked or not.

    2.Check and clean off side brushes.



  • Why is the power running out quickly?

    This could be caused by multiple issues:

    1.Place the vacuum on the charging dock or turn off the power switch when unused.

    2.Check whether the suction inlet is blocked by scrap,or this situation meaning under low electric quantity. It is advised to clean and charge immediately.

    3.Check whether the dust box is full.

    4. The battery may be damaged/old. Contact technical support if you have tried 1&2 without success.


  • Why is the robot getting stuck?

    Check whether edge wheels and side brush are stuck due to foreign bodies, and pick up wires and curtains, as well as frayed carpet edges.

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  • Call Us

    Toll free for North America: 1-800-631-9676 Mon - Fri: 9:00 A.M. - 5:00 P.M. CST Ourside North America: +86-75521005927 Mon - Fri: 9:00 A.M. - 6:00 P.M.
    Sat: 9:00 A.M. - 12:00 A.M. GMT+8

  • Email Us

    Technical Support support@iliferobot.com

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